Studio Etiquette/policies

In order to provide a safe, effective and rewarding experience for all participants we kindly ask that you read over and adhere to our studio etiquette guidelines and policies.

  • Please refrain from wearing scented products such as perfumes and scented lotions to the studio as some of our staff and clients have scent allergies
  • When using equipment please refrain from wearing jewellery which can get caught on the equipment and damage upholstery.
  • Please avoid wearing lotions when using the equipment as they can cause slippage.
  • Since Pilates is a mind body workout we ask that you are respectful of others while they are doing sessions or classes by being aware of noise levels.
  • We ask that you remain in the waiting area until the previous class or session has ended
  • Please inform your instructor of any recent changes in your health condition (recent pain/injuries, pregnancy, heart disease, high blood pressure, diabetes, etc).
  • Please help us keep the studio clean by spraying off equipment after use and putting away any props (ie:  head pads, circles, knee pads, etc.)
  • Please note:  We do not provide child care, so please avoid bringing your children to the studio, as we cannot be liable for them.  Class participants must be a minimum of 16 years of age .  Younger students may do private sessions and graduate to group classes with the permission of the studio owner.

Scheduling Appointments

To schedule an appointment, register for a class or for additional information, please call us at (807) 476-0352 or 620-1220 or book on-line. Please note: All sessions must be paid for in advance. We accept cash, cheque, VISA or Mastercard. For first time appointments, please arrive to your session a few minutes early to complete introductory forms.

Cancellation Policy

All sessions are scheduled by appointment. To avoid a session charge, 24 hours notice is required to cancel or re-schedule your appointment. If you have a standing appointment, inconsistent attendance will result in the loss of that time slot regardless of 24 hour notice. If you have not already paid for the session, your account/credit card will be charged with the full amount of the session. If no card/account information is present, no further sessions will be conducted until the outstanding payment is received.


Private, Semi-Private and Small Group packages are non-refundable but are transferable .

Session packages must be used as follows:

5 session package: within 2 months of purchase
10 session package: within 5 months of purchase
20 session package: within 10 months of purchase
Prices do not include H.S.T.

All sessions must be paid for at time of session delivery. All packages must be pre-paid in full.

Privacy & Security Policy

Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our sites allow you to opt out of further mailings.

Ross Pilates and Conditioning will never sell trade, rent, exchange or otherwise share your personal information with any other person, company or organization.

Terms & Conditions

The applicant agrees to abide by the rules and regulations of the studio and acknowledges that these rules and regulations may change from time to time. Furthermore, all applicants release Ross Pilates and Conditioning, its owners, directors, managers and all employees of all liability regarding 1) any injury to self or child 2) any loss or damage to personal property.

Information published on this web site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that Ross Pilates and Conditioning may alter the information on its web site from time to time. Ross Pilates and Conditoning shall have no liability arising from the use by any party of the information on this web site. Ross Pilates and Conditioning does not warrant the information on this web site in any way and in particular no warranty is given that the web site or its contents or hypertext links are virus free or uncontaminated. You are advised to make your own virus checks and to implement your own precautions in this respect. Ross Pilates and Conditioning exclude all liability for contamination or damage caused by any virus or electronic transmission.